Returns & Warranty Policy — Crypto-Miners.com

1. Overview

At Crypto-Miners.com, we strive to provide high-quality mining hardware and accessories. If you experience an issue with your purchase, this Returns & Warranty Policy explains your options and how we handle returns and manufacturer warranties.

By placing an order with Crypto-Miners.com, you agree to the terms below.

2. Manufacturer Returns Only

All returns for defective or faulty products must be processed directly through the original manufacturer.

We do not accept returns directly at Crypto-Miners.com for the following:

  • Change of mind
  • Wrong selection
  • Incompatible hardware or software
  • Used, damaged, or modified items

If you believe your product is faulty, please contact the manufacturer’s support team first. They will assess the issue and provide return authorization if necessary.

3. Warranty Coverage — 365 Days

Most products sold on Crypto-Miners.com are covered by a 365-day manufacturer warranty from the date of purchase.

What this means:

  • The manufacturer is responsible for diagnosing and repairing or replacing defective products.
  • Warranty applies only to defects in materials and workmanship.
  • Coverage begins on the original purchase date.

4. How to Initiate a Warranty Return

To begin a manufacturer return:

  1. Locate your proof of purchase (order number or receipt).
  2. Contact the manufacturer’s support with:
    • Product model and serial number
    • Description of the issue
    • Photos or videos if relevant
  3. The manufacturer will evaluate your claim and issue a Return Merchandise Authorization (RMA) if approved.
  4. Follow the manufacturer’s instructions to send the item back for repair or replacement.

Crypto-Miners.com can assist with forwarding warranty information, but we do not process returns on behalf of manufacturers.

5. What’s Not Covered

Manufacturer warranties typically do not cover:

  • Physical damage (drops, crushing, liquid spills)
  • Improper installation or misuse
  • Cosmetic damage
  • Unauthorized repairs or modifications
  • Lost, stolen, or missing parts

Please refer to the manufacturer’s warranty terms for full details.

6. Shipping Costs

Customers are responsible for shipping items back to the manufacturer unless the manufacturer explicitly states otherwise.

Return shipping costs, duties, and taxes are not reimbursed by Crypto-Miners.com unless the manufacturer covers them.

7. Refunds & Replacements

Once a manufacturer authorizes a return:

  • Replacements are issued per the manufacturer’s decision.
  • Refunds are issued only if the manufacturer agrees and is processed through them.
  • Crypto-Miners.com has no control over refund timelines.

8. Questions or Support

Need help with your manufacturer return or warranty claim?

Email our support team at: support@crypto-miners.com

We’ll help connect you with the manufacturer and provide any documentation you need.

9. Policy Updates

Crypto-Miners.com may update this policy as needed. The latest version is always available on our website.