1. Log In to Your Account:
   • Visit crypto-miners.com and click the "Login" or "My Account" button (usually in the top-right corner of the homepage).
   • Enter your registered email and password. If you ordered as a guest, you may need to create an account using the order confirmation email.
2. Navigate to Order History:
   • Once logged in, look for a menu like "My Account," "Dashboard," or "Orders" in the user profile section.
   • Select "Order History" or "My Orders." This page lists all your past purchases, including dates, order numbers, and statuses.
3. Access the Receipt/Invoice:
   • Click on the specific order you want to view.
   • Look for options like "View Invoice," "Download Receipt," or "Print Order Summary." It should generate a PDF or on-screen view with details like itemized products (e.g., Antminer models), total paid (including any crypto payments), shipping info, and tax breakdown.
   • If emailed at purchase, search your inbox for "Order Confirmation" from crypto-miners.com—receipts are often attached there as PDFs.

• Check Email/SPAM: Receipts are auto-sent to the email used at checkout. Search for "crypto-miners" or "invoice."
• Contact Support: Use the site's contact form (under "Contact Us" footer), email support@crypto-miners.com, or live chat if available. Provide your order number for quick access—they can resend it.
• Mobile App (If Applicable): If crypto-miners.com has an app (check the site), log in there for easier mobile access to orders.

• Payment-Specific Notes: If you paid in BTC/USDT (common on this site), the receipt may include transaction hashes for verification on blockchain explorers like Blockchair.com.
• Tax/Reporting: For U.S. users, save receipts for IRS reporting—mined or purchased hardware qualifies for deductions if used in business mining.
• Security: Always verify the site URL (https://crypto-miners.com) to avoid phishing.

Step-by-Step Guide to Return an Item

1. Check Eligibility for Return:
   • Time Frame: Most sites allow 3–30 days from delivery for defects or damage. For example:
     • Faulty/DOA items: Report within 3–5 calendar days (or 48 hours for business customers).
       
        

        

• Exceptions: Rare or discontinued models (e.g., older S19 series) may not restock and could shift to "discontinued" status. Custom or pre-order items might go straight to backorder queues.
• No Guarantees: Restocking depends on global supply—e.g., 3nm chip delays could push timelines. If an item shows "out of stock" for over 60 days, it might be phased out.

1. Monitor Product Pages:
   • Visit the specific item on crypto-miners.com (e.g., search for the model).
   • Check for status updates—pages often refresh with "back in stock" banners or price changes signaling availability.
2. Sign Up for Notifications:
   • Look for a "Notify Me" or "Stock Alert" button under out-of-stock products (common on similar sites; if not visible, it's likely via email signup).
   • Enter your email to receive alerts when restocked. This is free and instant upon availability.
3. Contact Support for Updates:
   • Email support@crypto-miners.com or use the contact form (footer of the site) with the product name/SKU. Ask: "When do you expect to restock [item]?" They typically respond in 24–48 hours with estimated timelines.
   • Live chat (if available) or phone (check site for numbers like +1-806-305-3242 from analogs) for real-time info.
   • Pro Tip: Mention if you're open to alternatives (e.g., similar efficiency models) for faster resolutions.
4. Alternative Options While Waiting:
   • Backorders/Pre-Orders: Some sites (including likely this one) allow placing a backorder with a deposit (10–20% of price), securing stock upon arrival. Check at checkout.
   • Similar Retailers: If urgent, cross-shop at BT-Miners.com or ASICMinerValue.com, which often have overlapping stock.
   • Track Industry News: Follow X accounts like
     @Bitmaintech
     or
     @MicroBT_Info
     for production announcements that trigger restocks.

• Lead Times: Expect 2–4 weeks for U.S./EU delivery post-restock; longer (6–8 weeks) for international due to shipping and customs.
• Price Fluctuations: Restocked items may cost 10–20% more if BTC prices rise or tariffs apply (e.g., 25% on Asian imports).
• Warranty/Quality: Restocked units come with full manufacturer warranties (6–12 months); avoid gray-market sellers to prevent fakes.

• Global Reach: Orders can typically be shipped worldwide, including:
  • North America: USA (all states), Canada (most provinces).
  • Europe: EU countries (e.g., Germany, France, UK), plus non-EU like Switzerland and Norway.
  • Asia-Pacific: China, Japan, Australia, Singapore, but with potential delays for intra-China shipments due to regulations.
  • Other Regions: Latin America (e.g., Mexico, Brazil), Middle East (e.g., UAE, Turkey), and Africa (select countries like South Africa).
• Prohibited/Restricted Areas: High-risk zones due to sanctions, instability, or import bans on electronics:
  • Russia, Belarus, Iran, North Korea, Syria, Cuba, Venezuela (per U.S./EU sanctions).
  • Some African nations (e.g., Sudan) or conflict areas—check at checkout for errors.
  • Crypto hardware may face extra scrutiny in regions with mining bans (e.g., parts of China for domestic delivery).
• Customs & Duties: You're responsible for import duties, taxes, and VAT (e.g., 5–20% in EU). Sellers often use DDP (Delivered Duty Paid) for U.S./Canada to simplify, but international buyers should use tools like SimplyDuty.com for estimates.

1. During Checkout:
   • Add items to your cart on crypto-miners.com and proceed to checkout.
   • Enter your full shipping address (street, city, postal code, country). The system will auto-check eligibility—if invalid, it'll prompt an error (e.g., "Shipping not available to this country").
   • Select from available carriers (likely DHL, FedEx, UPS, or EMS for international; USPS for U.S. domestic).
2. Review Shipping Options and Costs:
   • Rates: Calculated at checkout based on weight/location:
     • U.S. Domestic: $50–$200 (free over $5,000 on some sites).
     • International: $300–$1,500+ (e.g., $400 to EU, $800 to Australia for a single rig).
     • Expedited: +20–50% for 3–5 day delivery.
   • Delivery Times: 3–7 days domestic; 7–21 days international (longer for remote areas or customs holds).
   • If options don't appear, the address may be restricted—try a commercial address over residential.
3. Confirm and Pay:
   • Crypto payments (BTC/USDT) are processed instantly; fiat via card/PayPal may add verification.
   • Track your order post-purchase via "My Orders" in your account—shipping labels and tracking numbers are emailed within 24 hours.
4. If Shipping Isn't Available to Your Location:
   • Contact support (support@crypto-miners.com or site contact form) with your address for alternatives, like freight forwarding (e.g., via Shipito.com) or splitting orders.
   • For bulk/large items: Request pallet shipping via freight (e.g., DHL Ocean/Air) for cost savings.

• Special Handling: ASICs are fragile/heat-sensitive—ships with foam padding and "Fragile" labels. Power cords/adapters are included, but check voltage compatibility (110V U.S. vs. 220V EU).
• Insurance: Automatically included up to order value; add extra for high-risk routes.
• Tracking & Delays: Use provided tracking links. Customs can add 1–2 weeks; declare as "computer hardware" to avoid mining-specific scrutiny.
• Eco/Sustainability: Some sites offer carbon-neutral shipping offsets—ask if available.